Frequently Asked Questions
Everything you need to know about our bespoke services.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
Bespoke items take 2-3 business days to craft. Standard shipping takes 5-10 business days, while express delivery takes 3-5 business days globally.
Due to the personalized nature of our products, we do not accept returns unless the item is defective or damaged during transit. Please contact us within 48 hours of receipt.
Absolutely. You can share your sketches or inspirations with our artisans, and we will work closely with you to bring your vision to life.
Still Have Questions?
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Our concierge team responds to every message within one business day, in English, French, or Italian.
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